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Required for questions regarding orders or returns

Return Policy

Sale Items : All sales are final! No exchange, No refunds.

Got a question about an item or your order? Shoot us an email, and one of our customer service reps will answer you within 48 business hours. Customer Service hours are Monday through Friday, 9 am to 5 pm Pacific Standard Time.


At Jolie Styles we want you to be 100% satisfied with your purchase. If, for any reason, you are not satisfied with your order, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final Sale merchandise is not eligible for return or exchange).

  • - All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.

  • - The merchandise must be in its original condition and unworn.

  • - We do not accept returns/exchanges on special order items, undergarments, or sale merchandise. These types of sales are final.

  • - We do not refund shipping charges.

  • - We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Please note, customer is responsible for all shipping costs if the store is not at fault.


If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage.


If you would like to exchange an item for another color or size, please contact us via email to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange when retuning. We will ship the exchange to you at our expense (does not apply to international orders).

Returns on free shipping items, there is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Items returned to us after 14 days and without contacting us will NOT be refunded.

If your item(s) meets the above criteria, please send return/exchange merchandise to:

(Include your order number and reason for the return.)

JolieStyles Returns

PO Box 16114

Jacksonville FL 32245

SALE items are FINAL SALE. No exchanges or returns will be accepted. SALE items are those that are found under the 'SALE' and 'LAST CHANCE' category of our site.

Non-Retunable Items

All Sale/Discounted items and accessories including - costumes, lingeries, shape wear, jewelry, handbags, scarves, bandeau tops are final sale. No returns or exchanges will be accepted.


Send via USPS or UPS with proof of delivery or with insurance. That way you are protected from the possibility of loss during shipping. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.

Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 3-5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. Please keep in mind that it takes 7-10 business days for your refund to be posted to your credit card. If you have an inquiry, e-mail us at

Marketing Press

Interested in affiliate programs or featuring a JolieStyle product in your magazine? Let us know and one of our marketing team members will get with you about it.

Blog Collaborations

Fellow bloggers and YouTubers! Let's connect & create some awesomeness together! Let us know if you're in need of a JolieStyles product for your next OOTD or would like us to sponsor a giveaway. Or maybe you've got some crazy innovative blogging ideas you want to run past us.